FAQs

Products FAQs

Follow the steps given below:
  • Step 1- Login with your thedogearsbookshop account.
  • Step 2- Click on Orders > Select the particular order by clicking View.
  • Step 3- Click on the Button placed below Downloads column.
  • Step 4- The will be downloaded to your browser.
Note: Maximum 3 downloads are allowed for every E-Book purchased successfully.
DRM stands for Digital Rights Management, and it refers to schemes in which a digital book is copy-protected, or limited to reading on only certain devices. Books sold on this website do not include DRM. However, these works remain the property of the copyright holder, and most are licensed for the personal use of the purchaser. Further, we strongly discourage piracy/infringement of author works.
No, what you will be receiving is an image of the map, printed to the specifications mentioned alongside its description.
For a detailed explanation, please refer to our Returns and Refunds Policy page.

Payment FAQs

Customers can pay using their credit and debit card, and, in the case of Indian customers alone, using UPI. We offer these options via Stripe and Razorpay.
By and large, we provide the same payment options for customers within and outside India. While the base prices are marked in Indian rupees, in some select countries, you might see the equivalent in your country's currency. Nonetheless, our payment options are equipped to handle foreign transactions securely.
When you purchase books on this website, we do not store any of your data on our servers. Instead, we pass on this data to trusted 3rd party data processors, also known as payment gateways, who employ the latest encryption technologies to ensure that your data remains safe.
Yes, you definitely can. However, if you think you will need to revisit your purchase records at a later date, we suggest you register yourself on the website.
Since Paypal charges are very high, we will provide them only on request. Contact us in case you wish to be invoiced via Paypal.

Shipping FAQs

Yes, we ship to all countries where Indiapost can deliver.
We could offer free shipping like many other ecommerce platforms but that would mean having to shut down this business. Shipping (and packaging material) is expensive and we charge customers what is charged to us. We also offer multiple options for shipping and allow our customers to choose what suits them best.
As part of the description of each book or map or other item, the time taken to ship that item is mentioned. We will ship the item within that period. Further, the time taken for the item to reach you after it has been shipped will depend on the transit courier itself. Whenever possible, we will provide you with a tracking number so you can monitor the package. For more details, read Delivery and Availability
The "Bookshop Pickup" option is available to buyers in Goa. This option is available to no cost. Buyers choosing this option may collect their books from the following address: The Dogears Bookshop, Ground Floor, Adolfo Mansion, Rua Bernardo da Costa, Margao GOA 403601. Please note that the same time schedules will be applicable. Books can be collected either after 2-4 working days of placing the order, if a book is already available in stock, or after 8-10 working days, if the book is printed on demand. Please see the "Shipping" tab of the book description for more details.
If the package was not delivered because the address was incorrectly mentioned, or because you could not be contacted, we will not assume responsibility for the return. We will refund the amount for the goods returned but will not refund the shipping amount.
Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.
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